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2021 Fall Event | October 14, 2021

This event will no longer be held in person.

Due to low enrollment and a concern for the health and safety of participants, instructors, and staff amid the ongoing COVID pandemic, WRPA will no longer be holding the October Fall Training Event in person at the Lynnwood Convention Center. Instead, we will be transitioning the content from this course to an online format. Registration for this new event and a detailed schedule will become available soon. Thank you for your patience.

WRPA announces the return of the Fall EventThis annual, one-day educational conference has evolved and taken on many shapes over the years. In 2019, it was a summit focused on leadership. In 2020, it was held virtually. This year, we are excited to finally be back in person at the Lynnwood Convention Center.

This year's professional development program will be focused on two learning tracks Customer Service and EIB (equity, inclusion, and belonging). Learn more and sign up below. 

 Registration | Schedule | Presenters | Policies | Partnerships


Registration Information

Registration for this event is closed.

A new form will soon be available for the online Fall Event.

  Early Bird Pricing
Ends on
September 10, 2021
Regular Pricing
September 02, 2021
Group of 4+ Linked Agency Employee Members
(email the WRPA Office for your unique discount code)
Per Person
Per Person
WRPA Members 
(Agency Employee, Affiliate, Associate, Commercial, Emeritus, Professional)


Non-Member $310 $310
Student $30 $30

The 2021 WRPA Fall Training Event qualifies for reimbursement under WCIA’s Training Reimbursement Program and is eligible for reimbursement upon program completion. This program can be applied under entity’s annual 1 percent training reimbursement allotment or under the Scholarship program. Requestors must confer with their entity’s assigned WCIA Delegate and/or Alternate for reimbursement authorization. Requests must be submitted through the WCIA Origami Member Portal by the designated Origami user.  For questions about reimbursement or determine your WCIA Delegate,  Alternate or Origami user, contact WCIA Member Services at [email protected].

Review all Event Policies


*This schedule is subject to change.

Time  Event
8:00 AM –
8:45 AM 
 Breakfast & Registration
8:45 AM –
9:00 AM
 Opening Remarks
9:00 AM –
11:45 AM


Session A1: Foundations for Operationalizing Equity

Presented by: McElroy & Hill Solutions

      Track: EIB
      CEU: 0.2

Session A2: Crafting Great Customer Experiences

Presented by: Bobbi Nance, CPRP

      Track: Customer Service
11:45 AM –
1:30 PM
 Networking Lunch
1:30 PM –
2:45 PM 


Session B1: Operationalizing Equity through Analysis

Presented by: McElroy & Hill Solutions

      Track: EIB

Session B2: Looking, Listening, and Learning: Easy Ways to Better Understand Your Customers

Presented by: Bobbi Nance, CPRP

      Track: Customer Service
2:45 PM –
3:00 PM 
3:00 PM –
4:15 PM 


Session C1: Communities of Practice Session

Presented by: McElroy & Hill Solutions

      Track: EIB

Session C2: Planning for Our COVID Comeback

Presented by: Bobbi Nance, CPRP

      Track: Customer Service



Presenter One
Recreation Results, LLC

At Recreation Results, we take our name quite literally.
We're a consulting company that provides fun and engaging tools, hands-on activities, trainings, and workshops that generate insights and momentum for changemakers and their organizations working in the parks, open space, recreation, sports, and fitness industries. We know you'd never use ever-shrinking resources and ever-increasing demands as an excuse to sit on the sidelines, so we're here to give you the inspiration and direction to continue to up your game.

Bobbi Nance, CPRP
President, Recreation Results

Bobbi Nance is the President of Recreation Results LLC where she works with park and recreation organizations to improve their use of data, evaluation, and strategy. But more importantly, she’s known for showing park and recreation professionals across North America how to turn information into insights and ideas into action—all while keeping it engaging, relatable, and practical. She’s a firm believer in the powerful combination of a clear purpose, passion, and plan and makes sure that all of her workshop attendees, whether at NRPA, Athletic Business, American Camping Association, or other events, walk away with a dose of all three.  

Presenter Two
McElroy & Hill Solutions

McElroy & Hill Solutions helps public service institutions create meaningful change through participatory ideation and planning activities. They partner with clients to leverage human-centered design and restorative practices principles to center the organization in equity, inclusion, and belonging (EIB). McElroy & Hill Solutions work with clients to see, challenge, and change narratives that create barriers to equity in the organization’s operations, policies, and services.

B. Hill
Social Justice Strategist, McElroy & Hill Solutions

B is a social justice strategist and advocate with visionary and leadership experience that drives organizational and cultural change to move agencies from theory to action.

B's professional and lived experience at the intersection of race, gender, and identity provides them with a unique skillset to serve as a change agent for those experiencing marginalization and for the advancement of equity, inclusion, and belonging (EIB). This skillset has attributed to leading organizations in their equity and inclusion journey of operationalizing and integrating EIB values and strategies in city and county services while building internal and external partnerships.


Shanyanika McElroy
Organizational Efficacy Strategist, McElroy & Hill Solutions

Shanyanika helps clients shift from transactional interactions with their stakeholders to lasting connections that are mutually transformative.

Shanyanika has enjoyed a 20+ year career in public service with a focus removing barriers that prevent marginalized communities’ access to program and services. She leverages this experience to create stratified and cross-functional teams, develop initiatives, and create interventions that optimize the expertise and performance within her partner organizations. 



COVID Monitoring

WRPA is monitoring and assessing COVID regulations closely. All registrants will be notified if there are any changes in the planned in-person event. Cancellation policies will be assed and alternative event options (i.e. virtual presentations) will be offered.

Read our In-Person Event Policies.

Cancellation Policy:

All cancellations must be submitted via email WRPA. Cancellations submitted on or before September 15, 2021 will receive a refund, less a $20 processing fee. No refunds will be given for cancellations received after September 15, 2021. Substitute attendees will be permitted, and requests for substitutions must be submitted via email.

WRPA In-Person Event Policies:

Please review the WRPA In-Person Event Policies before registering.
In-Person Event Policies