Date/Time: Wednesday, May 2 | 1:15 - 2:30PM

Speakers: Ginny Templeton, Cal Poly Pomona University, ASI & Quillan Kathol, ASI Cal Poly Pomona

Category: Leadership/Personnel

Description: Learn the secret to understanding others quickly in order to provide great customer service, de-escalate complaints, foster a culture of communication, and distribute tasks based on your team's natural strengths. Explore the four basic personality temperaments and how to connect and motivate each one by cultivating a value-added relationship.

Learning Objectives:

• Participants will identify their own temperament style.
  
  
• Participants will identify their own temperament style.
  
  
• Participants will identify the strengths and weaknesses of each communication style.

Speaker: Ginny is a seasoned presenter with experience engaging large (800+) and small participant groups in leadership development, operations training, and aquatics enhancements. She is a lifelong learner with undergrad and graduate degrees in business, education, English, technology, and leadership and has a passion for developing other leaders.