WOW Customer Service
Track: Revenue/Customer Service

Thursday, October 13, 2016 | 10:30am - 11:45am
Room: Mountaineers | Goodman B

Speaker:

Donna Hutchinson, Owner, On the Edge Fitness Educators

Session Description:

Customer service today is about engagement and creating a "wow" experience that leaves a lasting and positive impression. It's this experience that creates a buzz around your programs and services and keeps people coming back and referring others to your programs. The key is knowing how to create that experience! This workshop will introduce the "wow" approach to customer service  and you'll come away with five key customer service strategies to implement in your recreation facilities.